Great customer experiences makes a brand – and to be able to provide great customer experiences, the front line people need to be motivated and understand the company strategy.
Thursday, December 29, 2011
My New Year’s resolutions
Of course I am going to be fitter, lose a few pounds – eat a bit more healthy, drink a little less and spend more quality time with my loved ones. But 2012 is the year I will declare war on bad service and do whatever I can to promote good customer service.
·I will not go back but find an alternative, if the shops I usually use do not provide good service. (Living in Belgium that might actually be a real issue to find an alternative). This also goes for restaurants, bars and cafes – and will seriously limit the selection of nightspots we have
·I will complain to the store instead of just accept it as an annoyance (name and shame)
·I will also make sure I compliment good service. (like praising good behavior in a child)
As consumers we need to put an end to the acceptance of bad service, and demand proper service wherever we go.
These are my New Year’s resolutions; what are yours?